Returns & Exchanges

We want you to be completely satisfied with your NEWA skincare journey, which is why we offer a 30-day return window for products in their original condition. If your results aren't what you expected, our dedicated support team is here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process and receive a return authorization.

• 2.
  Prepare Your Package

  Carefully pack your NEWA device and accessories in their original packaging to ensure they are protected during transit back to our facility.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.